Shipping policy
SHIPPING
Shipping, shipping costs
DHL, FedEx and PostNL are our shipping partners. Orders placed before 22:00 (CET) will be shipped the same day. Orders placed over the weekend are processed on Monday. Delivery time approx. 1-5 days. (depending on the destination).
We only charge you the shipping costs
- Germany € 6,95 , free shipping from € 79
- Austria € 8,95 , free shipping from € 99
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Switzerland € 13,95 , free shipping from € 139
For more information on shipping to Switzerland, see below.
- Netherlands and Belgium € 4,95 , free shipping from € 69
- Luxembourg € 8,95 , free shipping from € 99
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France (including Corsica and Monaco) € 8,95
free shipping from € 99
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United Kingdom € 13,95 , free shipping from € 119
Prices exclude Gibraltar and Channel Islands
Shipping Europe Zone 1, € 13,95 , free shipping from € 139
Denmark (except Faroe Islands and Greenland), Italy (except San Marino and Vatican), Spain (including Balearic Islands, except Canary Islands), Slovenia, Sweden.
Shipping Europe Zone 2, € 16,50 , free shipping from € 149
All other European countries (except Russia)
Albania, Andorra, Bosnia-Herzegovina, Bulgaria, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Ireland, Iceland, Channel Islands, Canary Islands, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Malta, Macedonia, Moldova, Montenegro, Norway, Poland, Portugal (incl. Azores and Madeira), Romania, San Marino, Serbia, Slovakia, Czech Republic, Ukraine, Hungary, Vatican, Belarus, Cyprus.
Shipping to Switzerland
We only charge you for the delivery costs:All amounts are in EUR, unless otherwise stated.
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Switzerland: €13.95 – free delivery on orders over €139
For deliveries to Switzerland, additional import duties and customs clearance fees may apply. We do not charge these costs; they are to be borne by the recipient.
In Switzerland, the reduced VAT rate of 2.6% generally applies to food supplements. The Swiss value threshold for import VAT is CHF 150. If this threshold is exceeded, VAT may be levied on the total relevant value of the goods.
- In addition, FedEx may charge fees for customs clearance or for advancing import duties. The amount of these fees is determined by the applicable FedEx terms and conditions. Currently, the FedEx disbursement fee is 2.5 per cent of the duties advanced, or a minimum of CHF 25, whichever is higher.
Please note that we have no influence over the amount of duties and charges incurred upon import.
These amounts are automatically converted into the local currency, where applicable.
Shipping to the United Kingdom (UK)
As we ship our products from an EU country, additional import charges, such as customs duties and VAT, may apply to deliveries to the UK.
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customs clearance charges *
Customs clearance charges may apply when importing into the UK. These are usually levied by the courier or postal service and typically amount to around £12–£20, depending on the carrier. Import duties may also apply to shipments with a value above £135.
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UK VAT is charged on import *
VAT in the UK is 20% and is calculated on the total value of the goods including shipping costs and any customs clearance costs.
Shipments with a value below £135 (including shipping costs) are usually exempt from import duties, but VAT may still be charged.
All amount are in EUR unless otherwise stated.
These values are automatically converted to the local currency, if applicable.
(*) This information has been compiled to the best of our knowledge. Please note, however, that the legal situation may change at any time. Therefore, we cannot guarantee the accuracy of the information regarding additional import costs.